Tabroom Emails Going Straight to Spam

November 16, 2021 at 11:50 PM UTC

11/18/21 Update - We have taken steps to mitigate the impact of this issue on users; many will notice that they are now receiving emails directly to their inbox. Users who were previously seeing Tabroom.com emails show up in their spam folder are encouraged to report those Tabroom emails as “not spam”, and the issue should be resolved moving forward.

11/16/21 Investigating - Emails are sending from Tabroom.com, but are being sent to spam folders for some email clients, including Gmail. All emails sent from Tabroom.com, including those from tournament directors to attendees, as well as emails with pairings and judge assignments, are being sent to spam folders. To access these emails, please instruct your tournament participants to check their spam folder regularly.

We are actively investigating possible solutions, but reversing the root cause of this error is out of our control at this time because Google and other email providers have flagged Tabroom.com email servers as spam. No other Tabroom.com features are impacted by this issue. As a temporary solution, we suggest tournament directors use potential work-arounds. We are sorry for any inconvenience this may cause you and appreciate your patience. This post will be updated once we have more information.

For Information Sharing

Use a public Google document - Create a “live document” with your tournament updates and information. Share with coaches via your personal email and/or on the homepage for your tournament.
Email Coaches Directly - To receive a list of coach emails, navigate to Entries > Reports > Contact List in your tournament.
Update Your Tournament Homepage - To edit your tournament’s homepage, go to Settings > Website > in the right sidebar there is a list of pages, select Main Page - this your homepage. From here, you will be able to edit and update your tournament homepage with the information you would have included in email.
Use Text Blasts - Remember that you can text blast judges and competitors from the schematic by clicking “Blast Emails & Texts”.

Direct Participants to Your Tournament’s Homepage

In your tournament, go Settings > Tournament and copy the public URL listed. Send this URL to your tournament participants.